How to reduce appointments where the client does not show up
To reduce appointments where the client doesn't show up, make it easy for her to cancel or change her time, message her to confirm before the appointment, and free up the slot when she won't be coming. With CitaBella each client gets a code to cancel from the link, you message her on WhatsApp with one tap, and you cancel the appointment so another client can take the slot.
The traditional way: confirm by hand and put up with the gap
In a salon with a paper schedule, confirming depends on you remembering to message each client the day before. When she doesn't show, you lose the slot and sometimes there isn't even a record that she has missed before.
Step by step with CitaBella
1. Make it easy to cancel or change the appointment
Many clients miss because they feel awkward letting you know. In CitaBella, when booking, each client gets a code she can use to cancel or change her appointment from the same link, without messaging you.
2. Confirm before the appointment
From the appointment you can contact the client with one tap by WhatsApp, SMS or phone call, with a ready-made message that already includes her name, service, date and time. You send it yourself; CitaBella does not message clients on its own.
3. Keep your own alert up to date
You get a notification every time someone books. With CitaBella PRO, the app also reminds you of each appointment one hour before, so you have everything ready.
4. Message the ones who didn't show
If the client doesn't show up, contact her with one tap to reschedule and cancel the appointment in the app to free up the slot. If you want to keep track of who misses often, note it in your own records.
5. Free up the slot when they let you know
If a client cancels, cancel the appointment in the app so the slot becomes available again on your link and another client can take it.
Frequently asked questions
How do I keep clients from missing their appointment?
There is no formula that eliminates it, but it helps a lot to make it easy for them to cancel and to confirm the appointment beforehand. CitaBella gives you both: the code to cancel from the link and the ready-made message to confirm.
Does CitaBella send reminders to clients?
Not automatically. The CitaBella PRO reminder one hour before is for you, the salon owner. You message the client yourself with one tap, by WhatsApp, SMS or phone call, with a message already prepared.
How can a client cancel her appointment?
When booking she receives a code. With that code she goes to your salon's link and cancels or changes her appointment without downloading anything.
What do I do about a client who often doesn't show?
Note the no-shows in your own records and set your salon's policy yourself, such as asking her to confirm by message before her next appointment.
Can I charge a deposit with CitaBella?
No. CitaBella does not charge or process client payments; it only records the payment method for each service.
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